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#Frequently asked questions

What is Elventaa?
Elventaa is a wellness brand focused on vitamins, minerals, and multivitamins to support your everyday supplement routine. Please review each product's label and details to find the right option for your needs.
Where does Elventaa ship?
We currently ship orders within the United States only. We do not offer international shipping at this time.
Is shipping free?
Yes, shipping is free on all eligible orders within the United States. Orders may be shipped through USPS or UPS, depending on the shipping method selected for fulfillment.
How long does delivery take?
Delivery times vary depending on your location, order processing, and the carrier. Please check your order confirmation or tracking information for the latest delivery updates.
Will I receive tracking information?
Tracking information will be provided when available after your order ships. You can use the tracking link to follow your package's progress.
What is your return policy?
Eligible items may be returned within 7 days of delivery, subject to our return policy. Please contact support@elventaa.store before sending an item back to receive return instructions
When will I receive my refund?
Refunds are processed after the returned item has been received and inspected. Approved refunds are issued to the original payment method, and the time it takes to appear may vary by payment provider.