Last Updated: October 22, 2026
Return Window
Elventaa offers a 7-day return request window beginning on the date your order is delivered.
To request a return, contact us within this period. Returns must be approved and follow the instructions provided by our support team.
Return Eligibility
For health, safety, and product-integrity reasons, dietary supplements must meet applicable return conditions.
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Products must be eligible for return under the conditions communicated by our support team.
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Opened, used, tampered-with, or damaged products may not qualify for return unless applicable law requires otherwise.
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Please retain the original packaging and order information until your return request is resolved.
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Contact us before sending any item back. Unauthorized returns may experience processing delays.
How to Request a Return
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Email support@elventaa.store within 7 days of delivery.
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Include your order number, the item you wish to return, and the reason for your request.
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Wait for our support team to review your request and provide return instructions.
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Send the approved return according to the instructions provided.
Refund Policy
Refunds are processed only after the returned item has been received and inspected, and the return has been approved.
Approved refunds are issued to the original payment method whenever possible. The time required for the refund to appear in your account depends on your payment provider or financial institution.
We will communicate with you if additional information is needed to resolve your refund request.
Damaged, Defective, or Incorrect Items
If you receive an incorrect, damaged, or defective product, contact us promptly. Include your order number and clear photographs of the issue where appropriate so we can review it.
We will assess the situation and explain the available resolution in accordance with applicable law.
Return Shipping Costs
Return shipping arrangements and responsibility for return shipping costs will be communicated when your return is approved. Where an item is incorrect, defective, or damaged, applicable legal requirements will be followed.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Contact Us
For return or refund assistance, please contact:
Email: support@elventaa.store
